Remote helpdesk puts the expertise of Cerberus-IT Solutions at your disposal, whenever you may need it. Once a ticket is submitted, an experienced technician from our Network Operations Center will contact you in a timely manner and help you determine the best course of action to resolve your issue.
Many issues can be resolved remotely via a secure dial-in, minimizing disruptions to work-flow and potential down time. In the event that hands-on service is required, a team of technicians is available for on-site service to resolve the situation as quickly as possible. If necessary, on-site service is available during our extended support hours, with no trip charge.